NHRA Legends of Drag Racing · General Issue Troubleshooting

Video Ad Issues

If an ad will not load, will not close, or looks wrong, try these steps. Ads come from outside networks, not from the race itself.

Video ads come from outside ad networks. Concrete Software does not control how long they are, what they show, or whether one is available right now.

If ads will not load

  1. Use a strong, stable Internet connection. Try switching between Wi-Fi and cellular data.
  2. Temporarily turn off any VPN, ad blocker, antivirus, or security app that might be blocking ads.
  3. Restart the game and the phone. If your phone lets you clear the app cache without clearing data, you can try that. Do not use Clear Data if it could wipe a save that is not on a cloud account.

If a specific ad will not close or looks wrong

Support may be able to look up a stuck, inappropriate, or broken ad. Send both of these:

  1. A screenshot that shows the product being advertised.
  2. A message through in-game Help shortly after you saw the ad.

On the title screen, tap the gear in the upper left, tap Settings, open Support, and tap Help.

On Apple, Allow Tracking has to be on for that session so Support can identify the ad. Open the phone settings, select NHRA Legends of Drag Racing, and turn on Allow Tracking.

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