This page is for real-money purchases through Apple or Google Play, such as Gold or a Season's Pass. Spending Cash or Gold you already had on parts, upgrades, or crate skips is not a store purchase. Those stay in the game.
If the purchase is missing
- Accept any prompts about pending purchases. That does not charge you again. Pending items are often the missing purchase.
- If you use a cloud save on more than one phone, sign into the same account on the other phone and see whether the items load there.
- Use a strong Internet connection, preferably Wi-Fi.
- Fully close the game, restart your phone, and check again.
Contact Support
On the title screen, tap the gear in the upper left, tap Settings, open Support, and tap Help. Include your name, email address, and what you bought.
- Apple: include the items purchased and a copy of the Apple receipt.
- Google Play: include the Google Play Order Number. It begins with GPA.
If you cannot use in-game Help, email support@concretesoftware.com.
Refunds
Support cannot refund Apple purchases. Request an Apple refund at reportaproblem.apple.com. More information is available from Apple Support.
Android refund requests are considered case by case.
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